FAQs

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I entered a winning code and it said I would receive an email but I never received it.
Please check your spam folder. An alternative way to download a prize form is to re-login to your account, which will show you the winning code you entered and allow you to download the prize form from your winning code history panel.
I cannot log into the game. What do I do?
We want to make sure your browser has not stored any old data from your last attempts to log in.

Please follow the directions in the link below to clear your browser cookies: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-25.html (Please note that this is an external website and we are not responsible for any information that is published or linked from this page.)

At this point you can try to log in again. (Please note, that if you still have a problem logging in, click on the "Forgot Password" link at the bottom of the returning player page to retype/reset your password.)

The game is not working on my computer.

Make sure your internet browser is up to date. Below is a list of popular browsers. Please click the browser link you use the most.

  1. Internet Explorer - Download
  2. Chrome - Download
  3. FireFox - Download
  4. Safari - Download

JavaScript must be enabled on the browser. Browsers: On PC: Internet Explorer 10 or higher Google Chrome 30 or higher, Firefox 24.0 or higher and Safari 5 or higher. On Mac: Firefox 24 or higher, Google Chrome 30 or higher, and Safari 5 or higher. The Game is optimized for use with 1024 x 768 - 1920 x 1080 screen resolutions. To play the online game, your browser must be configured to allow session cookies.

How do I check and make sure my password is correct?

If you have already created an account and cannot log in, please use our password reset. For security purposes there is no way anyone can retrieve a password in the game. The only way to get into your account is to reset your password. To reset your password, please follow the following instructions:

  1. Return to the game website and click on "Returning Player"
  2. At the bottom of that page there is a text link "Forgot my Password" Button. Please click on "Forgot My Password".
  3. On the next screen please type in your email address and press the button "Reset Password".
  4. Then a link will be emailed to you from our support center automatically where you can change or retype your same password.
I am a potential prize winner. What do I need to do?

You may print the prize form from the email that was sent to you, if you are logged into your account or you will need to download and print our Prize Form, using these instructions.

  1. Login to your account.
  2. Once logged in, click on "Code History" in the top navigation. Select the forms you would like to print and select "Print Selected Prize Forms".
  3. Fill out the form with the appropriate information. Depending on your prize level, the form will indicate whether you should mail it in or redeem it at your local store. Make sure you have the latest Adobe Reader software (Download Here). All prize forms are automatically generated into a PDF.
The code I enter says it only works for ASSOCIATES?
This means you entered a code that only ASSOCIATES are allowed to use. If you are a CUSTOMER and received this game ticket, return it to the store that gave it to you. If you are an ASSOCIATE and your account is setup incorrectly as a CUSTOMER account, please contact support and ask them to change your account to an ASSOCIATE account.
The code I enter says it only works for CUSTOMERS?
This means you entered a code that only CUSTOMERS are allowed to use. If you are an ASSOCIATE and received this ticket, return it to the store that gave it to you. If you are a CUSTOMER, your account is setup incorrectly as an ASSOCIATE account, please contact support and ask them to change your account to a CUSTOMER account.
How do I contact online game support?
If you looked through the FAQs and could not find your question answered you may send us a message using the contact support form.
Is there a deadline for turning in potential winning code entries?
Online Game coupon code entries must be entered by 11:59 p.m. Central Standard Time ("CST") on or before February 28, 2017. Potential winners will need to print Online Customer Prize form from the sent e-mail and then follow the instructions on the prize form. Online prize forms must be postmarked by March 1, 2017 and received by March 14, 2017. Potential prize winners of prizes valued $50 or greater will need to mail in the original online coupon code for verification. Two Free Game Tickets can be claimed at the Service Desk by February 21, 2017 while supplies last.